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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dennis Giroux

June 6, 2025

5  out of  5
rating by Dennis Giroux
"Super helpful as always. Mike and his team take the pain out of insurance. You get a real person that is helpful, not just a computer screen and AI."
We responded:
"Thanks for taking the time to show your appreciation. I love your perspective & certainly appreciate you as a client. "
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Tina Coleman

May 30, 2025

5  out of  5
rating by Tina Coleman
"Prompt, attentive service every time!"
We responded:
"Thanks so much for taking the time to leave a review. The positive feedback is great for my staff to hear & see. We appreciate your business as well. "
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Tyler Madsen

May 23, 2025

5  out of  5
rating by Tyler Madsen
"We have been loyal customers for years. They have always been helpful and kind whenever we call or need assistance. Staff is professional and patient. I would highly recommend them."
We responded:
"Tyler, Thank you for your continued loyalty and trust over the years! We're so glad to hear that our team has consistently provided helpful, kind, and professional service. Your recommendation means a lot to us, and we truly appreciate the opportunity to support you whenever you need us. - Mike"
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Steve Reiff

May 23, 2025

5  out of  5
rating by Steve Reiff
"very fast response to my questions and follow up with accurate information"
We responded:
"Steve, Thank you for your feedback! We’re glad to hear you received quick responses and accurate information. Providing reliable and timely service is always our goal, and we appreciate your kind words! - Mike"
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Toni Thomas

May 22, 2025

5  out of  5
rating by Toni Thomas
"Called today to insure my new car and as always, the office staff was so great and helpful!"
We responded:
"Toni, Thank you for your kind words! We're glad to hear our office staff made the process easy and helpful for you. We appreciate your continued trust and look forward to assisting you again! - Mike"
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Jack Hanson

May 19, 2025

5  out of  5
rating by Jack Hanson
"Love their team, they always take care of me and help with any questions. Prices are always very reasonable."
We responded:
"Our goal will always be to leave you with a satisfying experience, Jack! Thank you for taking the time to share this! - Mike"
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Lesley Carhart

May 1, 2025

5  out of  5
rating by Lesley Carhart
"I was a customer for over 20 years until moving overseas. Just a great office - very responsive, nice people."
We responded:
"Thanks so much for taking the time to leave a such a complimentary review. You were an equally great customer for our office. My staff loved interacting with you. I'm bummed to lose you as a customer but I'm not surprised you are being promoted overseas. We hope to cross paths when you return. "
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Aruna Chari

April 29, 2025

5  out of  5
rating by Aruna Chari
"Sue, Mara and the other nice ladies have always helped us with any questions or situtions. Great great super kind people and company to work with."
We responded:
"Thanks so much for taking the time to provide such a nice comment. I'm truly fortunate to have a great team in my State Farm office & they are deserving of your positive reinforcement. We certainly appreciate your continued loyalty to our office & look forward to servicing your accounts for many years to come. "
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Vivek Gupta

December 12, 2024

5  out of  5
rating by Vivek Gupta
"Amazing Insurance Agent. They are truly the best. Customer service is top notch."
We responded:
"Thanks so much Vivek. I appreciate you & your continued support. Your kind comments are much appreciated as we finish a fantastic year thanks to great customers like you. "
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Tara Worlds

July 25, 2024

5  out of  5
rating by Tara Worlds
"I’ve had a great experience working with Lynn at this agency. She is always helpful and responds quickly."
We responded:
"Tara, thanks so much for taking the time to leave a positive comment. I can't tell you how much we appreciate it. Lynn has been with us a long time & we feel lucky to have her on our team. No doubt, she enjoys working with great clients like you & your family. As always, we appreciate your business!!! "
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Steve Devick

July 25, 2024

5  out of  5
rating by Steve Devick
"My State Farm office in Naperville made all aspects of my recent claim easy and I received payment for repairs quickly. I worked with Angela Samp in the office to help settle my wind damage claim and she was helpful from start to finish."
We responded:
"Thanks Steve. Angela is a tremendous asset to our office & she certainly went above & beyond to help a customer in this scenario. She's great @ attracting new customers to State Farm but sometimes she needs to wear a "claims hat" when people need help. After 20+yrs in the business, I guess you can say she's a "Jack of all trades". "
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Andrew Mass

July 25, 2024

5  out of  5
rating by Andrew Mass
"I wanted to share my positive experience working with Mara Adams at State Farm. Mara was incredibly professional, always responded promptly to my questions, and provided outstanding service throughout our interactions. I highly recommend Mara and her agency to anyone seeking reliable and excellent service."
We responded:
"Andy, thanks for taking the time to leave a positive review. I'm extremely fortunate to have someone like Mara in my office. More importantly, she's probably a better person than an employee & that's saying a lot because she's a fantastic employee. "
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Herb Schmutzler

July 19, 2024

5  out of  5
rating by Herb Schmutzler
"I have worked with Mara Adams for many, many years at this State Farm agent and a previous one. Mara is an amazing professional. She cares about my insurance needs but also about me and my family. She has always worked hard for us to get us the proper coverage and to go above and beyond when we have needed to use our insurance when the need arose. Everyone in Mike Pullen's office I have interacted with has been great but I always ask to talk to Mara. Thanks for all the help over all the years Mara! You are a real asset to Mike Pullen's agency and to State Farm. There are a lot of State Farm agents to pick from and other insurance companies to consider but I am staying right here where I have gotten amazing customer service and care. Keep up the great work!"
We responded:
"Thanks Herb. I agree 100%. Mara is a tremendous asset to our office & we are fortunate to have her. Life moves smoothly when she's involved in the process. Aside from her employment & more importantly, she's an even better person inside & out"
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Adam

December 5, 2023

5  out of  5
rating by Adam
"Mike is great to work with. He does a great job explaining your options, providing insight, and making you feel comfortable with the insurance decisions you’re making. I find him trustworthy and the process of getting life insurance was made as easy and transparent as possible. Really appreciate all the help."
We responded:
"Thanks Adam. As always, we appreciate your business & continued loyalty to State Farm (& our agency). "
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Mike Grabowski

November 14, 2023

5  out of  5
rating by Mike Grabowski
"Mike Pullen and his team have been our insurance experts for over 15 years. I can’t say enough great things about their level of knowledge, customer service and commitment to helping in any way. As an added bonus, they’re all really great people and awesome to work with. Always attentive, and willing to go the extra mile. I would highly recommend Mike Pullen for any insurance need as they are the best I’ve found!"
We responded:
"Thanks Mike. As you know, it's not always smooth sailing in the insurance world but I'm so appreciative of your understanding & cooperation. Great customers & reasonable people (like yourself) make this business much more rewarding. I appreciate you!! "
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Sibyl Meyer

August 23, 2023

5  out of  5
rating by Sibyl Meyer
"I recently added a second car to my account and thoroughly enjoyed working with Mara who was informative and knowledgeable about the various programs and features of all things auto insurance! It was refreshing to work with someone who was kind and willing to answer all my questions. In this day and age, so many people are on the go and don't have time to stop and say "thank you!" They may have time to leave bad reviews but it's important to be kind all the time! Thank you Mara and Mike for the great service."
We responded:
"Thanks so much for the kind words. We certainly appreciate your business & truly appreciate your outlook about being a kind person. Your perspective is refreshing & I can't tell you how much you've made my day. I'll plan to help you keep the "kindness revolution" moving. forward!! "
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Ankit Gupta

August 21, 2023

1  out of  5
rating by Ankit Gupta
"I had a very negative and dishonest experience with this agency. I was quoted one price at the time of purchase of my home policy. I purchased it with that price. However they changed the price while the policy was active and asked for an increase in the premium. When I canceled my policy they didn't refund the prorated amount on the original price I paid but rather completely changed the pricing while the policy was active. DO NOT proceed with their price quotes. They say one price but charge another and they don't clarify it."
We responded:
"Ankit, I'm sorry you had that experience w/ our office. Honestly, we appreciate positive & negative feedback. Both narratives help us become a better office from an efficiency standpoint. I'm very familiar w/ your situation. I truly believe your frustration comes from a lack of understanding during a busy time in your life. Based off our documentation (which is dated & time stamped in the computer), you were given plenty of time & explanation to resolve the issue with your quoted price. If so, our initial quoted price would have been accurate. We realize that you were building a home & that can be stressful for people. Some details in other parts of your life can fall through the cracks (like insurance). In turn, some of those oversights can cost the consumer money & that's what happened. As always, we are still willing to resolve the issue if you follow the simple guidance that you were provided on your initial quote & on numerous occasions since that time. If so, I'm sure the price you were quoted will be identical to the price you pay. Even though I feel bad about your initial experience, I still hope to work with you in the future. I believe it will benefit you from a cost standpoint. I'm certain everyone can learn from this situation & we can have a favorable working relationship from an insurance standpoint. "
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Suwannee Parnitudom

August 21, 2023

5  out of  5
rating by Suwannee Parnitudom
"Customer service has always been excellent. I have been a customer since 2002."
We responded:
"Thanks so much for taking the time to leave a review. Trust me, we appreciate your loyalty as well. These are tough times for the insurance industry & State Farm continues to lead the industry because of great customers like yourself. "
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Andrea Jones

July 20, 2023

5  out of  5
rating by Andrea Jones
"Mike has been my agent since I was a renter in the early 2000s. Now I'm years into home ownership and all my policies are with his office. He and his office staff are the best. I've had a few claims throughout the years and the process was always quick and painless. He and his staff are very supportive when you need them."
We responded:
"Thanks for the favorable comments & the feeling is mutual. You've been a valued customer over the past two decades so we certainly appreciate your loyalty too. "
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Bev Radvikus

July 7, 2023

5  out of  5
rating by Bev Radvikus
"Mike and his team helped me save money and provide the right coverage I needed. It was fast and painless! I can't believe I would say this but I was excited to purchase my bundle package. Left me feeling safe. Highly recommend them!!!"
We responded:
"Ha!! It's a rare time when people feel good about purchasing insurance but I'm glad we were able to make the experience favorable for you. I think you'll be even more happy with State Farm if you find yourself in a predicament where you need to use the policy. If not, our office will be here to help point you in the right direction. "
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Kelly Dyson

May 16, 2023

5  out of  5
rating by Kelly Dyson
"Mike does a great Job with many types of insurance"
We responded:
"Thanks Kelly. I appreciate your confidence in our office & we always love the feedback. "
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Kayla

March 10, 2023

5  out of  5
rating by Kayla
"Our agent and his team are super responsive, pleasant, and helpful in any situation. I needed proof of insurance after hours in an emergency and they were able to get it to me quickly."
We responded:
"Thanks Kayla. I’m glad we were able to meet or exceed your expectations. It’s easy for us to go above & beyond for great people like you & your family. "
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Alana Cady

March 7, 2023

5  out of  5
rating by Alana Cady
"Mike and his team are awesome. They answered all my questions and did everything they could to get me the best rate & coverage!"
We responded:
"Alana, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Mike"
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John Riordan

March 3, 2023

5  out of  5
rating by John Riordan
"Mike has been my agent for over 10 years. The people in his office are also extremely competent and a joy to work with. Over the years, Mike has consistently and proactively found ways to improve my coverage and save me money.....highly recommend him."
We responded:
"Thanks so much for taking the time to leave a review. Trust me, the pleasure is on our side. Great customers like yourself make it easy to create positive synergy. We appreciate you & your business. "
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Steve Matzkin

November 9, 2022

5  out of  5
rating by Steve Matzkin
"Mike and his staff were really helpful in adding our teenage drivers to our Automobile policies! Scary times but Mike and Angela were great and made us feel more comfortable for sure!"
We responded:
"Thanks for the nice comments. I have teenage drivers as well. We are in the same boat & your kids will get the same treatment that my own kids' received. "